Contact Us


Phone:  02 9216 3224 - General Enquiries
Phone:  02 9216 3223 - CIMS & BEAT Support Enquiries Only
Address:  Level 15, 321, Kent Street, Sydney NSW 2000
Postal Address: GPO Box 4052, Sydney NSW 2001

QBE Insurance (Australia) Limited

PO Box 219, Parramatta NSW 2124
Phone: 1300 790 723    
Fax: 02 8227 8115    

Claims and Claim Notifications

Phone: 1300 790 723


Phone: 1300 650 503


Due to the acquisition of the Calliden Group Ltd by Munich RE through its subsidiary Great Lakes Australia, the provision of underwriting and claims services previously provided by Calliden for HBCF are now provided by the Residential Builders Underwriting Agency Pty Ltd (RBUA). 

PO Box 348, Milsons Point NSW 1565
Phone: 02 9551 1111

Claims and Claim Notifications

Innovation Group (Claims Services) Pty Ltd

PO Box 7704, St Kilda Rd VIC 8004
Phone: 1300 130 247

Vero Insurance Limited

Vero issued Certificates of Insurance as an Insurance Agent during the period 1 July to 30 September 2010. From 1 October 2010, Vero ceased to be an Insurance Agent for HBCF and stopped issuing certificates. Enquiries concerning Certificates of Insurance issued by Vero during this period should be directed to HBCF on

Approved Distributors (Brokers)

Insurance brokers are principally viewed as 'Licensed Distributors' of this statutory class of insurance. Only the HBCF approved insurance distributors can sell HBCF insurance.

BCRP Service Providers

Blue Visions
Telephone: 02 8908 9888 Email:
(Provides services to across NSW)
Telephone: 1300 030 310 Email:
(Provides services to all NSW)
Sergon Building Consultants
Telephone: 1300 735 720 Email:
(Provides services to all NSW)
Telephone: 02 4929 7888 Email:
(Provides services to the Hunter & Central Coast Regions only)
Techton Building Services
Telephone: 02 6681 5258 Email:
(Provides services to the Far North Coast, Mid North Coast & New England Regions only)
A building contractor who participate in the program can choose a Service Provider that suits their needs from a panel of authorised providers listed above. The list of providers are not in anyway ranked in the order they appear.