Builder Self-Service Portal

builder self-service portal

Terms and Conditions of Use 

Portal Terms and Conditions

NSW Self Insurance Corporation (“SICorp”) is a statutory corporation constituted under the NSW Self Insurance Corporation Act 2004 (NSW) and is responsible for carrying on the business of providing insurance under the Home Building Compensation Fund (HBCF Insurance) under the Home Building Act 1989 (NSW). Insurance and Care NSW (“icare”) provides the services and facilities of SICorp under the State Insurance and Care Governance Act 2015 (NSW). For the purposes of these Terms and Conditions, SICorp and icare together are “icare hbcf”.

This Portal

This is the icare hbcf Builder Portal (“Portal”). 

By using this Portal you acknowledge that you have read, understood and agree to be irrevocably and unconditionally bound by the terms and conditions of this Portal (“Terms and Conditions”). These Terms and Conditions apply the use of the entire portal and associated website(s). There may be other terms and conditions which apply to individual functions of the Portal and you agree to be bound by those terms and conditions as they are disclosed. If your portal account remains inactive for a period of 6 months, it shall be deactivated.

icare hbcf grants you a non-exclusive, non-transferable licence to access and use this Portal in accordance with these Terms and Conditions. icare hbcf may change these Terms and Conditions at any time, and may do so without giving you any prior notice. It is your obligation to ensure that you remain fully aware of the Terms of Conditions as amended from time to time.

It is impossible for icare hbcf to ensure that the services are provided to you at all times or at any specific times or will be able to operate at all times error-free. The provision of services is influenced by availability of related computer systems. icare hbcf gives no warranties as to the availability of services. 

Lawful purposes

You must use this Portal only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this Portal by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or disruption to this Portal. You must not post or transmit via this Portal any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.

Authorised access only

Access to this Portal is restricted to authorised users. Users accounts cannot be shared. You agree to keep your user ID and password, if any, secure and confidential to prevent unauthorised access to the portal. You may not share your user ID and/or password.

At any time icare hbcf may:

a. amend access to the Portal or the products and services available within the Portal; or

b. discontinue the Portal in its entirety.

Where icare hbcf suspects or becomes aware of a breach of these Terms and Conditions, icare hbcf may immediately revoke your access and deny you further access to the Portal.


icare hbcf may make changes, improvements and/or modifications to this Portal at any time without notice. icare hbcf does not guarantee the completeness or accuracy of the material provided on this Portal. From time to time, especially in high-volume data environments, errors or omissions may arise, however icare hbcf accepts no liability for any such errors or omissions. This Portal may contain links or references to other web sites for your convenience. As soon as you use these links, you leave this Portal and icare hbcf has no obligation or responsibility regarding content outside this Portal. It further disclaims all responsibility as to links on this site, such as their existence or accuracy. 

In no event will icare hbcf, its employees, officers, agents, sub-contractors or third parties be liable to you for any loss or damage, including without limitation, direct, indirect or consequential loss or damages (including without limitation, damages for loss of profits, business interruption, or loss of information) arising out of the use, inability to use, or the results of use of this Portal, any sites linked to this site, or the materials or recommendations or information contained at any or all such sites whether based on warranty, contract or tort (including negligence) and whether or not advised of the possibility of such loss or damage.

To the extent that any liability to you attaches to icare hbcf, its employees, officers, agents, sub-contractors or third parties, you release icare hbcf, its employees, officers, agents, sub-contractors or third parties to the maximum extent permitted by law.


This Portal contains confidential information and access to this site is only permitted to persons authorised by icare hbcf in accordance with its guidelines, procedures and policies as published or distributed from time to time. If you are not an authorised user you must exit this site now.

You must treat as confidential all information obtained from icare hbcf which is clearly marked as being confidential or obtained in circumstances inferring confidentiality. You must not copy, reproduce, use, disclose or make public any confidential information except for the purpose of providing the services or with the prior written consent of icare hbcf. 

You must not do any act or engage in any practice that would breach the Privacy and Personal Information Protection Act 1998 (“PPIPA”) or cause icare hbcf to breach PPIPA. If you become privy to any personal information which you did not previously hold, you agree to carry out and discharge the obligations contained in PPIPA as if you were a public sector agency under that Act.

There is a separate Privacy Policy for the use of the whole Portal and some specific Privacy Statements for functions thereof. You consent to icare hbcf and its agents collecting, using, storing and disclosing your personal information in accordance with the Privacy Policy and Privacy Statement(s) for this Portal and in any way icare hbcf reasonably considers necessary or appropriate for the purpose of meeting its statutory and contractual obligations. If you disclose personal information in the Portal about any other person, you confirm that you are authorised to disclose this information to icare hbcf and its agents and to consent (and do consent) on that person’s behalf to the collection, use, storage and disclosure of their information on the same basis as the consent which you have given personally.

Intellectual Property

This Portal contains various facets of the intellectual property of icare hbcf, its affiliated entities and other parties. You must not use, adapt or reproduce the intellectual property contained within or facilitated by this Portal without first obtaining permission from the owner of that intellectual property, whether it be icare hbcf or another entity.

You must not remove, obscure, or alter any copyright or proprietary rights notices which may be affixed to- or contained within any item within the Portal. You also acknowledge and agree that all copyright, trademark and other intellectual property rights in the products and services are the property of icare hbcf, the State of New South Wales or other third parties.

You must promptly report to icare hbcf any infringement or suspected infringement of any copyright or proprietary rights referred to here or any use, adaptation or reproduction of any intellectual property without consent.


You must indemnify icare hbcf for any loss or damage which it suffers as a result of a breach of the Terms and Conditions of the Portal.


Where you have any complaint in relation to the Portal, you must contact icare hbcf via Where reasonably required by icare hbcf, you must put the complaint in writing together with relevant documentation.

If any dispute arises out of these Terms and Conditions, you agree to allow icare hbcf reasonable opportunity to resolve the matter before commencing litigation.

General Terms

If any of these Terms and Conditions are held to be invalid or unenforceable, that term or condition:

a. will be read down to the extent necessary to make it valid and enforceable; or

b. may be severed and the remaining terms and conditions enforced.

The headings in these Terms and Conditions are for reference purposes only and in no way define, limit, construe or describe the scope or extent of any provision of these terms and conditions.

These Terms and Conditions are governed by and interpreted in accordance with the law of the State of New South Wales. 

Privacy Policy


This privacy policy applies to all pages on this portal located at A number of activities on this site (applications and other functions) have separate privacy statements, consents and disclosures concerning the collection, storage, use and disclosure of information provided under that activity. The statements, consents and disclosures involved are in addition to those given here. There are also irrevocably binding Terms and Conditions to the use of this portal here.

icare does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact:

Privacy Officer
GPO Box 4052


Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of icare’s privacy responsibilities and obligations. icare’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002. 

What information do we already have?

This portal allows builders and other users access to review information about builders’ businesses, insurance and associated eligibility and to make various applications and submissions. To that end, the portal connects to systems with stored information previously provided by builders, brokers and other third parties in connection with the provision of insurance and related eligibility by icare. That information was provided with its own consents as to its collection, storage, use and disclosure.

What information do we collect?

When you look at the pages on this site, our computers automatically record information that identifies, for each page accessed:

•  the IP (Internet Protocol) address of the machine which has accessed it;

•  your top-level domain name (for example .com, .gov, .au, .uk etc.);

•  the address of your server;

•  the date and time of your visit to the site; 

•  the pages accessed and documents downloaded; and

•  your login details.

'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. Cookies can store information concerning your activities on the internet. This portal uses cookies.

An “audit trail” is maintained of all activities undertaken by authenticated users of this system which includes details of their actions, activities performed and their personal information (including, without limitation, name, date of birth, contact details, employment information, location etc).

How do we use the information collected?

Some information collected during each visit is aggregated with similar logged information and published in reports in order for icare to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.

Once authentication has occurred (i.e. a user has logged into the site), details of users’ activities are used for product, policy, claims, audit, security, development, support or promotional purposes. Because this system contains business and personal information, it is paramount that icare closely monitor the system to ensure its security, proper use and quality. 

icare will not disclose or publish information that identifies individual computers or users without consent (express or implied) or otherwise in accordance with the Privacy and Personal Information Protection Act 1998. 

Any exceptions to this rule?

icare will collect, use and disclose more extensive information than stated above in the following circumstances:

•  unauthorised attempts to access files which are not authorised for a particular user’s access;

•  unauthorised tampering or interference with files published on the site;

•  unauthorised attempts to index the contents of the site by other sites;

•  attempts to intercept messages of other users of the site;

•  communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; 

•  inappropriate or incorrect use of the portal and its component systems; and

•  attempts to otherwise compromise the security of the web server or breach the laws of the State of New South Wales or Commonwealth of Australia

icare reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, icare will provide access to data to any law enforcement agency that has a warrant or court order to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by icare for product, policy, claims, audit, security, development, support, promotional and archival purposes. We will keep the information for at least seven years or longer, depending on the information. When the information is no longer required for the purposes for which it was collected it is deleted.

Who else has access to information within icare?

icare captures some information on its own computers and through the use of third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in icare for the purpose of analysis and to report on the success of the site in meeting icare’s communication and access objectives.

Other information, relating to a user’s activities on the portal, are kept as described above and are available to all relevant parts of the icare business (for example staff of icare hbcf, finance or business technology without limitation).

If you would like to access information held about you by icare please contact:

Privacy Officer
GPO Box 4052


Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Further Information

To find out more about what other personal and health information icare holds and how we manage it please refer to our Privacy Management Plan [LINK] or contact us at:

The icare privacy policy

If you wish to access, amend or understand the process of how an internal review is conducted by icare please view the applicable forms:

•  Application for access to personal and/or health information

•  Application for alteration of personal and/or health information

•  Internal review conducted by the privacy officer

HBCF Premiums - Postcode Guide

HBCF Premiums - PostCode Guide
Metropolitan (Sydney, Newcastle, Central Coast) Regional
From To From to
2000 2309 2311 2312
2315 2327 2328 2551
2555 2574 2575 2739
2745 2786 2787 2899