Claims Quoting System (CQS)

claims quoting system (CQS)


Welcome to the HBCF Claims Quoting System (CQS). To register your interest in completing the work on any of the current claims in your area, please select from the list below. For more details please view the CQS FAQ's below.


Home Warranty - Claims Quoting System
PostcodeSuburbTypeStage of CompletionClaim Number
2620QUEANBEYANNew Single Dwelling ConstructionFitOutBN0001871
2641LAVINGTONNew Single Dwelling ConstructionCompleteHBCF-CL-001224
2145PEMULWUYNew Single Dwelling ConstructionCompleteHBCF-CL-001216
2759St ClairSingle Dwelling Alterations / Additions - StructuralCompleteHBCF-CL-001098
2770HebershamSingle Dwelling Alterations / Additions - StructuralFrameHBCF-CL-001215
2830DUBBONew Single Dwelling ConstructionCompleteHBCF-CL-000803
2291MEREWETHERNew Single Dwelling ConstructionCompleteHBCF-CL-000502
2318MEDOWIENew Single Dwelling ConstructionCompleteHBCF-CL-001041
QBE Insurance (Australia) Limited (QBE) and RBUA are the Claims Managers who handle all claims on behalf of HBCF under policies issued from 1 July 2010. Contact details are at the link here.
You can access the online registration page at the link on HBCF Website (CQS). Select the project you are interested in and follow the prompts to register your interest.
Once you have registered for a specific project, the HBCF will check that your current eligibility open job limits are sufficient to allow you to provide quotations for claims work. In addition, HBCF will check your existing job type/profile matches that of the original project.
Depending on your current HBCF Eligibility limit, the maximum number of projects you can select over a four (4) week period is between 1 and 10.
There will be three (3) builders short listed to provide a quotation along with two (2) reserves.
There is a requirement that quoting builders are located within a reasonable proximity to the project address. This will be verified by the HBCF.
The building consultant appointed by the HBCF Claims Manager is responsible for providing a detailed scope of works for both incomplete and defective claims. The consultants are also available to answer any questions that might arise from either builders or homeowners.
No. The original Certificate of Insurance provides cover for the works performed by the previous builder. You will be required to provide insurance under the HBCF for the work you undertake where the contract price or the value of the work exceeds $20,000.
As with any building works in excess of $5,000 you will need to enter into a new building contract in writing with the claimant/homeowner.
The Claims Manager handling your claim will advise you of the amount the HBCF pay along with the amount due by the claimant (if any). The amounts payable by the HBCF will be paid as the first progress payment with the claimant's funds used after the insurance funds have been exhausted. 
Any additional defective work will need to be reported to both the Insurance Agent and the building consultant. An additional site inspection may be required to confirm the extent and scope of such additional defective work.