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Claims Quoting System (CQS)

claims quoting system (CQS)


Welcome to the HBCF Claims Quoting System (CQS). To register your interest in completing the work on any of the current claims in your area, please select from the list below. For more details please view the CQS FAQ's below.


Home Warranty - Claims Quoting System
PostcodeSuburbTypeStage of CompletionClaim Number
2262Buff PointSingle Dwelling Alterations / Additions - StructuralCompleteHBCF-CL-001840
2326WESTONNew Single Dwelling ConstructionCompleteHBCF-CL-000963
2582MURRUMBATEMANNew Single Dwelling ConstructionFitOutHBCF-CL-000591
2155KellyvilleNew Single Dwelling ConstructionFitOutHBCF-CL-001763
2489POTTSVILLENew Single Dwelling ConstructionFitOutHBCF-CL-000118
2107BILGOLANew Single Dwelling ConstructionCompleteHBCF-CL-001217
2104BAYVIEWNew Single Dwelling ConstructionCompleteHBCF-CL-001364
Gallagher Bassett Services Pty Ltd (Gallagher Bassett) is the Claims Manager who handle all claims on behalf of HBCF under policies issued from 1 July 2010.
You can access the online registration page at the link on HBCF Website (CQS). Select the project you are interested in and follow the prompts to register your interest.
Once you have registered for a specific project, the HBCF will check that your current eligibility open job limits are sufficient to allow you to provide quotations for claims work. In addition, HBCF will check your existing job type/profile matches that of the original project.
Depending on your current HBCF Eligibility limit, the maximum number of projects you can select over a four (4) week period is between 1 and 10.
There will be three (3) builders short listed to provide a quotation along with two (2) reserves.
There is a requirement that quoting builders are located within a reasonable proximity to the project address. This will be verified by the HBCF.
The building consultant appointed by the HBCF Claims Manager is responsible for providing a detailed scope of works for both incomplete and defective claims. The consultants are also available to answer any questions that might arise from either builders or homeowners.
No. The original Certificate of Insurance provides cover for the works performed by the previous builder. You will be required to provide insurance under the HBCF for the work you undertake where the contract price or the value of the work exceeds $20,000.
As with any building works in excess of $5,000 you will need to enter into a new building contract in writing with the claimant/homeowner.
The Claims Manager handling your claim will advise you of the amount the HBCF pay along with the amount due by the claimant (if any). The amounts payable by the HBCF will be paid as the first progress payment with the claimant's funds used after the insurance funds have been exhausted. 
Any additional defective work will need to be reported to both the Insurance Agent and the building consultant. An additional site inspection may be required to confirm the extent and scope of such additional defective work.

References on this website to builders and building work include and apply to work undertaken by trade contractors and other building contractors such as electricians, plumbers, carpenters, swimming pool builders etc.