privacy policy

Information

This Privacy Policy applies to all the publicly accessible pages on this site located at www.icare.nsw.gov.au. 
 
icare does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact:
 
Privacy Officer
icare
GPO Box 4052
SYDNEY NSW 2001
 
 
Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of icare’s privacy responsibilities and obligations. icare’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002

What information do we collect?

When you look at the pages on this site, our computers automatically record information that identifies, for each page accessed:
 
•  the IP (Internet Protocol) address of the machine which has accessed it;
•  your top-level domain name (for example .com, .gov, .au, .uk etc.);
•  the address of your server;
•  the date and time of your visit to the site; and
•  the pages accessed and documents downloaded.

Cookies

'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. This site does not use cookies.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for icare to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.
 
icare will not disclose or publish information that identifies individual computers, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998.

Any exceptions to this rule?

icare will collect, use and disclose more extensive information than stated above in the following circumstances:
 
•  unauthorised attempts to access files which are not published icare pages;
•  unauthorised tampering or interference with files published on the site;
•  unauthorised attempts to index the contents of the site by other sites;
•  attempts to intercept messages of other users of the site;
•  communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
•  attempts to otherwise compromise the security of the web server or breach the laws of the State of New South Wales or Commonwealth of Australia
 
icare reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, icare will provide access to data to any law enforcement agency that has a warrant or court order to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by icare for archival purposes. We will keep the information for at least one year. When the information is no longer required for the purposes for which it was collected it is deleted. 

Who else has access to information within icare?

icare captures this information on its own computers and through the use of third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in icare for the purpose of analysis and to report on the success of the site in meeting icare’s communication and access objectives.
 
If you would like to access information held about you by icare please contact:
 
Privacy Officer
icare
GPO Box 4052
SYDNEY NSW 2001
 

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Further Information

To find out more about what other personal and health information icare holds and how we manage it please refer to our Privacy Management Plan or contact us at: enquiries.bhcf@icare.nsw.gov.au.

The icare privacy policy

If you wish to access, amend or understand the process of how an internal review is conducted by icare please view the applicable forms:
 
•  Application for access to personal and/or health information
•  Application for alteration of personal and/or health infomation
•  Internal review conducted by the privacy officer.