right to information

How we provide information 

At Insurance & Care NSW (icare) we deliver on the State’s insurance and care schemes.
The following agencies are part of icare:
•  NSW Self Insurance Corporation 
•  Home Building Compensation Fund (HBCF) 
•  Workers Compensation Nominal Insurer
•  Lifetime Care and Support Authority
•  Sporting Injuries Compensation Authority
•  Dust Diseases Authority
As the largest general insurance service provider in Australia, we deal with lots of documents. Most of our documents are about providing our core services of:
•  Workers compensation insurance for injured workers
•  Lifetime care for those severely injured in motor accidents
•  Dust diseases care
•  State self-insurance
•  Home building insurance for homeowners
You can learn more about the free information on our website by viewing the open access information section below. You can also search the website for information already available to the public.
If you want more specific information that isn’t published on our website, you may lodge a formal access application to us. More information about this process can be found below.
We comply with the Government Information (Public Access) Act 2009 (NSW), sometimes referred to as the GIPA Act. It focuses on making government information readily available. Learn more from the Information and Privacy Commission in new window.

Open access information

We will publish a range of information in a readily accessible format. We will also proactively release information that may be of interest to the public.
The following open access information is available free of charge:
• Contract register – major contracts entered into by icare agencies are listed in the Contract Notices section of the Government Information (Public Access) Act 2009 (NSW) opens in new window website. To search for our contract details visit NSW eTenderingopens in new window.
We are currently developing many other materials and policies. For further information about our open access information please contact our GIPA Officer at gipa@icare.nsw.gov.au.

View the Public Access Disclosure Log

We update our Disclosure Log each quarter. It lists information we've released in response to formal access applications under the GIPA Act that may be of interest to the public.
You can access this information without formal application by contacting the GIPA Officer on (02) 4321 5526 or emailing gipa@icare.nsw.gov.au.

How to apply for information

If you need to make a formal request for information, please complete the following form:
Send your completed form along with the $30 application fee (cheque or money order payable to icare) to:
Government Information (Public Access) Officer
Locked Bag 2906
Lisarow NSW 2250
Please call the GIPA Officer on (02) 4321 5526 if you have any questions about lodging an application.
We'll notify you of a decision about your application in 20 working days, unless you agree to extend the time. We may extend the processing time if we need to consult with a third party or access records from archives.
To ensure you get the information you need, please be as specific as possible. For example, if you know the date or title of the document you want, include this information on your application form.

Right to review

You have the right to request a review of certain decisions we make about the release of information.
To request a review of a decision, complete the following form:
Find out more about your review rights from the Information and Privacy Commission.